§01Voice

Voicebots that actually talk.

Inbound and outbound calls at the latency humans expect. Vera, Atlas, and Rook run complete flows on your trunks, write back to your CRM, and hand off warm when a human is needed.

Median
1.18s
p99
2.4s
Barge-in
160ms
§02What the voice layer ships with
01
Sub-300ms voice latency
Regional inference, streaming TTS, parallel tool calls. Agents feel present, not polled.
02
Real turn-taking
Endpointing that respects the pause before a thought, and barge-in that actually listens back.
03
PSTN, SIP, DTMF
Bring your Twilio or Telnyx trunk. We handle the carrier codes, the extensions, and the transfer legs.
04
Typed tool layer
Every CRM write is replayable in staging before it ships. No "creative" API calls in production.
05
Recording and redaction
PCI and PHI redacted inline. Transcripts searchable. Replays available for QA and coaching.
06
Warm human handoff
When a human takes the call, they get the transcript, the recommended next step, and the record already open.
§03Flows running in production

Booking and rescheduling

  • →Dental and medical appointments
  • →Automotive service bays
  • →Home services windows
43% shift in booking volume to agent.

Collections and payments

  • →Past-due reminders
  • →Payment arrangements
  • →Dispute intake
68% of collections cases closed without a human.

Claims and cases

  • →First-notice-of-loss intake
  • →Status checks
  • →Adjuster escalations
1.4 days faster median time to assignment.

Sales inbound and outbound

  • →Lead qualification
  • →Demo booking
  • →Renewal confirmations
2.1x increase in AE calendar coverage.
§04Voice targets we hold pilots to
2.4s
Median voice response latency in pilot.
87.4%
Tier-1 resolution target without a handoff.
12ch
Languages supported on voice today.
Pick up on the second ring, run the full flow on the first call, leave a clean record. The voice agent is the operator on the line, not a transcription pipeline.
How we ship voiceThe pilot promise

Listen to a live call.

We run a real-agent, real-trunk call with you on the line. You bring the flow, we bring the voice.

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