§01Chat
Chat agents that close the loop.
Same tool layer as voice. Different surface. Runs on WhatsApp, SMS, your web chat, and in-app — writing back to the same record every message.
- Languages
- 30+
- Channels
- 6
- RTL
- Yes
§02What the chat layer ships with
01
Every channel your customer already uses
WhatsApp Business, SMS, web chat, in-app messaging, Instagram, Intercom. Same agent, same flow, one CRM record.
02
RTL and multilingual by default
Arabic, Hebrew, Urdu, plus 30+ other languages. Language detection per message, not per conversation.
03
Media, receipts, and signed uploads
Collect ID photos, receipts, or signatures inline. Files land in your S3, your Salesforce Attachments, or wherever the flow says.
04
Structured forms mid-conversation
When the flow needs a date, an amount, or a consent box, the agent renders a native form card. No URL handoffs.
05
Human-in-the-loop with full context
A reviewer can read along, suggest, override, or take the keyboard. Every intervention becomes training data for the next release.
06
Proactive outbound with consent
Session-based WhatsApp templates, SMS short codes, and web push — all gated by your compliance rules.
§03Channels we run in production
WhatsApp BusinessOfficial WhatsApp Business Platform
SMSTwilio, Telnyx, regional shortcodes
Web chatEmbed, SDK, or pop-up
In-app messagingiOS, Android, Flutter, React Native
InstagramDM and Story replies
IntercomOperator handoff with context
§04Chat targets we hold pilots to
41s
Median first-reply time target on WhatsApp.
92.1%
Message resolution target without a handoff.
12ch
Channels addressable from one flow graph.
One agent, one tool layer, every channel the customer is already on. WhatsApp, web, SMS, in-app — every message updates the same record in the same backend.
How we ship chatThe pilot promise
See it on your channel.
Send us a test message from your WhatsApp number. We'll reply with a working agent inside an hour.